If in five years your Enterprise Resource Planning (ERP) system looks like the same system you first installed, you have failed to leverage your technology investment. This session will focus on the period just after the "go-live" and how to provide long-term support for your ERP system. Speakers will address how to resolve any unresolved items from your go-live punch-list and build the internal capacity to grow a system effectively. Attendees will learn what staff positions and skills you need to develop your system, how to best triage issues, and how to determine when enhancements are needed.Every local government strives to engage its employees, but it is often difficult to know what employee engagement truly means for both employees and the organization as a whole. In this session, attendees will explore the many meanings of employee engagement and how to create engagement opportunities for employees. From helping employees become more productive to boosting office morale to emphasizing the mission of your organization, you will come away from this session with new tools to improve your employees' experiences.
Just When You Thought You Were Done: Managing the Critical Post Implementation Phase of an ERP Project
Tuesday, May 8, 2018 - 2:00pm to 3:15pm