Senior Process Improvement Specialist

Department/Agency of position: 
City of Fort Collins
Location of position: 
Fort Collins, CO
$60,429.00 - $84,601.00
Date Posted: 
Wednesday, March 15, 2017
Closing Date: 
Friday, March 31, 2017
Job Description: 

POSITION TITLE: SENIOR PROCESS IMPROVEMENT SPECIALIST (Full-Time Regular) (Classified) REQUISITION #: req984 DEPARTMENT: Budget LOCATION: 215 OFFICE BLDG BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits EMPLOYMENT TYPE: Full-Time Regular ANNUAL SALARY RANGE: $60,429.00-84,601.00 (Salaries are paid biweekly) SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 1/27/2017. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and drug test required.

Located against the foothills of the Rocky Mountains and home to Colorado State University (CSU), the City of Fort Collins offers a diverse culture, educated and engaged citizens, outdoor recreation, bicycles, breweries, historic charm, and a thriving economy. Throughout the year, live music and entertainment, as well as great local dining, can be found throughout the historic downtown area. Fort Collins offers the convenience of a small town with all the amenities of a larger city. The City’s long list of acknowledgements includes: • No. 8 Top 25 Best-Performing Large Cities (Yahoo Finance 2016) • “Top Ten Websites” Best of The Web Awards (Center for Digital Government – September 2016) • Top 10 Healthiest Cities" ( – April 2015) • No. 13 “Best Place to Live” ( – September 2015) • No. 9, and “One of the Top 10 Best Places to Retire” (CBS Money Watch February 2012)

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) – eligible on the 1st of the month following 30 days employment • Paid vacation, paid holidays, and sick days • Retirement + company matching – after 6 month probation period and immediate vesting • Flexible spending: Medical expenses FSA, dependent FSA or both • Employee Assistance Program: counselling, legal, financial assistance • Life insurance, short-term and long term disability • Wellness program, workout facilities • Employee/family Onsite Health Clinic • Personal & professional learning opportunities including supervisory and leadership development; plus career mobility • Collaborative work environment SUMMARY: This is a new program within the City that will require a knowledgeable, creative and innovative leader to develop and implement enterprise wide systems and procedures needed to institutionalize the City’s new Continuous Improvement Program. We are seeking a motivational leader who can inspire staff at all levels of the organization about the merits and importance of continuous improvement. This position leads the program providing training, coordination and support across all City departments, managers and staff on process improvement training and projects. This includes performing specialized, complex, multi-year and multi-dimensional analytical work across the entire City organization; as well as encouraging employees citywide to achieve customer-focused, data-driven continuous process improvements. The team is a high-performing and collaborative group of public servants, and is seeking a unique individual who is driven to change the way government operates to improve the effectiveness and efficiency of the City of Fort Collins experience for employees and customers. This position also coordinates and provides advice regarding the City’s performance measurement program and evaluation of service delivery to the citizens of Fort Collins. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. Continuous Improvement (typically 90%) Program Leadership and Special Projects • Owns development of processes and methodologies to implement the new City wide program, including overall project tracking, documentation (such as templates and project plans), timelines and reporting of hard and soft dollar savings. • Consult senior leadership in planning and designing continuous improvement strategies, project selection and prioritization workshops. • Strategically evolve the City’s Continuous Improvement Program, including development of mechanisms for knowledge sharing and best practice transfer across the City. • Mentor staff and lead by example. • Training • Develop training curricula and materials, leveraging ideas and practices of best in class organizations that have effective continuous improvement programs. • Oversee and lead weeklong Black Belt and four-hour Green Belt classes on process improvement tools and methodologies; lead executive-level training. • Continuously improve training curriculum. Facilitate Process Improvement Projects • Assists in identifying issues and opportunities across City departments, and makes recommendations for improvement projects. • Coordinate and facilitate process improvement events lasting 1-5 days, including performing data analysis and using enterprise wide tools and methodologies. • Coach employees citywide on individual innovations, including incorporating performance metrics and providing implementation guidance. • Coach staff who are partnering with city departments in a consulting type engagement. • Follow up with participant in process improvement projects to ensure lasting, substantive results. Performance Measurement (typically 10%) • Establish, monitor and report on key performance indicators (KPIs) and performance measures. • Leads the structuring of performance measures, updates and maintains data, creates summary reports. • Leads training on use of the performance measurement software; creates documentation, as necessary.

SUPERVISORY RESPONSIBILITIES: This job may have supervisory responsibilities, including guiding other team members working on continuous improvement projects.

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position. KNOWLEDGE, SKILLS, AND ABILITIES: • Certified ‘Black Belt’ in process improvement methodologies (e.g. Lean, Six Sigma, Plan-Do-Check-Act (PDCA), etc.). • Advanced experience with process improvement tools and methodologies to analyze business processes, programs, and policies, as well as creating recommendations for improvement. • Strong facilitation and conflict management skills; experience facilitating groups of up to 30 people. • Ability to build trust and a strong working relationship with City departments, team members and organizations outside the City of Fort Collins. • Significant Experience delivering training. • Demonstrated experience taking initiative and driving innovation. • Advanced experience with project management of project scopes, schedules, budgets and resource allocation for on-time, on-budget projects. • Accomplished and proven critical thinking skills, strong analytical thought process and adept business acumen. • Able to effectively manage multiple projects with limited guidance, diverse team members and competing priorities. • Advanced / Expert skill level in Excel and Microsoft Office software, as well as flow charting software. • Advanced statistical analysis. • Strategic critical thinking in approach to problem solving, issue resolution and solution development drawing upon acute business acumen and perspective gained from a wide range of experience. • Ability to effectively summarize and communicate financial issues, complex problems and analytics to the highest level of the organization and to the public. • Advanced / Expert data query, extraction, and normalizing skills. • Extremely adept and efficient at incorporating and utilizing data in a variety of reporting tools and software packages. • Ability to communicate at executive level and influence effectively both up / down the chain of command, and cross functionally. EDUCATION AND EXPERIENCE: Bachelor's degree in Business, Finance or related field from an accredited college/university or equivalent combination of education and experience. Typically requires a minimum of 8 years of related experience. MBA or equivalent graduate level degree preferred. LANGUAGE SKILLS: • Ability to read, analyze and interpret technical journals, financial reports, and legal documents. • Capability to appropriately respond to complex inquiries from executive management or complaints from customers (both internal and external), regulatory agencies, or members of community. • Effectively create presentations and communicate to a wide audience including City Council, citizens and executive level management. REASONING ABILITY: § Skillful capabilities to identify root cause of problems, transform data into information, draw insightful defensible conclusions, and adapt to changing environment by overcoming obstacles. § Ability to interpret an extensive variety of complicated technical instructions and communicate / teach meaning and impact. CERTIFICATES, LICENSES, REGISTRATIONS: Certification in process improvement methodologies (e.g. Lean, Six Sigma, Plan-Do-Check-Act (PDCA), etc.). PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The demands on the visual sense are very high. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee would encounter while performing the essential functions of this job. Normal office environment with moderate levels of noise.