Best Practices in Performance Management - July 23, 2013

Group-live course
Prerequisites: None
Course level: Intermediate
CPE credits: 8
Time: 1 day, 9:00 am – 5:00 pm

Registration form
Register online
Housing Form

Who Will Benefit:
This course is designed for public-sector managers who wish to take advantage of performance management as a tool for improving results, driving increased efficiencies, and managing financial and human capital resources throughout the organization. Focus will be on tactics and best practices involved with successful performance management implementations from state and local government.

This program will focus on best practices examples and techniques making use of performance management principles in planning, budgeting, management, and reporting and evaluation. Instructors will cover best practices for developing performance measures and communicating performance management information through reports, websites, and other media, ensuring that the information can be understood and used effectively. The course will follow recommendations from the National Performance Management Advisory Commission.

Seminar Objectives:
  • Learn how to manage a performance management system, including a focus on outcomes at all levels of the organization
  • Learn tips and effective strategies for applying performance management principles to major governmental processes. This includes developing strategic plans that establish organizational priorities, managing a priority-based budget process, linking funding to results, developing performance measures at different levels in the organization, understanding how different measures serve different purposes, learning how organizations have adopted common performance management systems (stat systems, balanced scorecard, etc.) to improve results, and identifying techniques for motivating employees through performance management
  • Learn reporting and evaluation techniques for effectively communicating performance information
  • Understand how evaluation can be used to understand what factors impact achievement of results
Recommended Reading
  • The State and Local Government Performance Management Sourcebook
  • A Performance Management Framework for State and Local Government: From Measurement and Reporting to Management and Improving

Registration Fees
GFOA member: $370  Nonmember: $550