GFOA of the US & Canada

IT Solutions: Selecting and Implementing a 311 System - September 24, 2013

Group Internet-based course
Prerequisites: None      
Course Level: Intermediate
CPE credits: 2
Time: 2:00 – 4:00 pm (Eastern)

Program Description:
The selection and implementation of 311 systems carry risk beyond the technology itself, as these are highly visible systems with clear and immediate impact on citizens. “Getting it right” is therefore particularly critical. After an overview of the technology, this course will examine the risks and success factors of selecting and implementing a 311 system, focusing on ways to increase the likelihood of a successful rollout of this technology.

Objectives:

• Understand the components and functionality of 311 systems
• Learn how to match needs to an effective solution for 311
• Understand how to effectively deploy 311 solutions and manage risk