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Articles In This Month's Issue: December 2001

Intergovernmental Cooperation on ERP Systems
(PDF 103 Kb)GFR December 2001 cover
This article describes the joint procurement and implementation of an ERP solution by three Nebraska governments: Douglas County, the City of Omaha, and the Omaha/Douglas Public Building Commission.
Kathleen A. Hall

Dashboards and Scorecards: Executive Information Systems for the Public Sector

Web-based technologies are ushering in a new era of public management by disseminating information to key decision makers through portals known as executive information systems (EIS). This article describes the concept of EIS, identifies the features and functions of leading products, and discusses how EIS can promote strategic management in the public sector.
Leo Yonghong Liang and Rowan Miranda

Extensible Markup Language: A New Technology Tool for the Public Sector

XML is a new Internet technology tool that holds considerable promise for the public sector. This article explains what XML is and how it works, and discusses its use in seven governmental applications.
Ken Smith, Mohammad Abdolmohammadi, and Jon Harris
   

Power to the People: Implementing Constituent Relationship Management in the Public Sector

Despite rising interest in constituent relationship management (CRM), few governments have implemented these systems. This article draws on the experience of the Michigan Economic Development Corporation to provide a framework for successful CRM implementation projects.
Shayne Kavanagh and Deanna Targosz

Strategic Planning for Technology Investments

A well-crafted technology plan can help governments maximize the value of their technology investments. This article outlines the factors to consider in developing an IT strategy.
Ronald J. Raumer

Online Advertising as an Alternative Revenue Source

An emerging alternative to traditional revenue sources is paid advertising on government Web sites. Although the potential revenue from online advertising is significant, it also raises a host of legal, ethical, and administrative issues. This article examines these issues and suggests guidelines for developing online advertising policies.
Dana Edberg, Fritz Grupe, and James Drake