Hands On with Lean Process Improvement for the Public Sector: September 9-10, 2013
Course level: Basic
CPE credits: 16
Time: 2 days, 8:30 am – 5:00 pm (both days)
Who Will Benefit
The seminar is designed for all public servants who want the hands-on experience with Lean process improvement methods that will allow them to apply Lean to their organizations’ public service delivery systems.
Governments everywhere face pressure to provide public services better, faster, and cheaper than before. Lean methods have been used by governments of various sizes across North America to successfully meet this imperative. Lean has particular promise for public-sector organizations because it doesn’t require a lengthy planning and implementation cycle, it does strive to make the best use of the talents and ideas of those who work in the process, and it focuses on the value that public services create for the citizen and how to maximize that value.
Seminar Learning Objectives
- What Lean is, its origins, and its applicability to government
- How to define the value that a business process produces
- How to identify and eliminate sources of waste in a business process
- Knowledge of how to use the most important Lean tools, including hands-on experience
GFOA member: $580 Nonmember: $790