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Program Evaluation

While performance measurement and reporting provide data to explain what happened, performance evaluation activities attempt to provide answers to questions such as: Why did it happen?, How did it happen?, Was this the most efficient use of resources, and How can we improve upon the result?

While not nearly as popular as performance measurement or management, performance evaluation is an important piece of an organization’s integrated performance measurement system.  Evaluation involves using performance data to assess the strengths and weaknesses of programs, policies, personnel, products, and organizations to improve their effectiveness.  With a structured performance evaluation process, evaluators conduct research, collect data, analyze the data, and draw conclusions.  Common areas of analysis include: identify factors that impede or contribute to success, examining operational processes, explaining linkages between activities and results, and estimating what would have occurred if different strategies were in place.