Articles In August 2008
Measuring for a Purpose:Trends in Public-Sector Performance Measurement and Management Practices
An increasing number of governments are using performance measurement and management practices, and these initiatives have broader stakeholder involvement than in the past.
Anne Spray Kinney and John Ruggini
What Gets Measured Sometimes Gets Managed
A systematic effort is required to ensure that performance management becomes an essential process at all levels, allowing for better and more informed decisions.
Sarasota County’s GovMax Application:Aligning Business Need with Technical Value
Sarasota County’s experience in implementing its performance measurement and management system indicates that strategic alignment is not just another management fad but an emerging best practice.
Beyond the Basics: Miami-Dade County’s Results-Oriented Government Framework
Miami-Dade County’s strategy for improving service quality focuses on planning, measuring, and monitoring.
Ray A. Scher
Using 311 Data to Measure Performance and Manage City Finances
The key to widespread implementation of 311 systems will be the ability to demonstrate enterprise-wide operational efficiency and budgetary savings.David R. Eichenthal