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								    <!-- Change Month -->
								  <B>August 2003</B>
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                                    <P><IMG SRC="/services/gfr/archives/2003/08/gfr0803.jpg" WIDTH="200" HEIGHT="259" BORDER="0" ALT="GFR Cover">
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                                  <TD VALIGN="TOP" BGCOLOR="#999999" ALIGN="CENTER"><B>Departments</B></TD>
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                                    <P>  <B>Perspectives</B>
                                    <P><B>News &amp; Numbers</B></P>
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                        <H3><B>Articles 
                        In This Month's Issue </B></H3>
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                            <TD><B><A HREF="/services/gfr/archives/2003/08/gfr0803.pdf" TARGET="_blank">Managing Your Virtual World: Internal Controls for Enterprise Technology</A></B><BR>
                              <I>With the implementation of integrated, online, real-time enterprise systems, internal con-
trols are evolving into support for fully automated operational management.</I><BR>
                              <FONT COLOR="#FF0000">Joseph Thompson</FONT>
                              <P><B>Poison Pills and White Knights: Doing Business with an ERP Industry in
Transition</B><BR>
                                <I>Industry turmoil resulting from the burst of the tech bubble and the recent
merger mania has left governments anxious about the products they own or were considering purchasing. Now is
an opportune time to evaluate ERP industry practices and discuss needed reforms.</I><BR>
                                <FONT COLOR="#FF0000">Rowan A. Miranda
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                              <P><B>Order in the Courts! Bringing ERP to California's Trial Courts</B><BR>
                                <I>GFOA is working with the State of California on a unique project that will bring ERP technologies
to California's trial courts.</I><BR>
								<FONT COLOR="#FF0000">Melanie Hayden and Robert Roque</FONT>
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                              <P> <B><a href="documents/TimekeepingAugGFR03.pdf" target="_blank">It's About Time (Keeping)! The Ins and Outs of Time and Attendance
Software</a></B><BR>
                                <I>By automating cumbersome manual timekeeping processes, time and
attendance systems can enhance the accuracy and efficiency of payroll processing in government.</I><BR>
                                <FONT COLOR="#FF0000">Patrice Sutton Burger
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                              <P><B>Planning for CRM Success</B><BR>
                                <I>Regardless of whether or not the reported failure
rates for CRM projects are accurate, governments can enhance the prospect of a successful implementation
through careful planning.</I><BR>
                                <FONT COLOR="#FF0000">Shayne Kavanagh
                                
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                              <P><B>Making the Grade? ERP and Public School Districts</B>  <BR>
                                <I>ERP systems
have come a long way in meeting the needs of state and local governments and special districts. How well
have they performed in public school districts? </I><BR>
                                <FONT COLOR="#FF0000">Michael Wheeler
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