Moving to Performance-Based Management (PDF- 4.9 mg)
Rather than reporting performance
results, performance-based management is focused on linking performance measurement to strategic planning and
using the results as a lever for cultural change. By creating learning environments in which performance measures
are regularly reviewed and discussed, organizations can improve the rapidity of learning and decision making,
improve performance, and facilitate broader cultural change.
Christinia Altmayer
The Voices of the People: Missing Links in Performance Measurement and Management
This article demonstrates the usefulness of listening to the way the public judges
governmental performance as you develop, review, produce, and report performance measures. It also cautions
that failing to involve the public in performance measurement and reporting can lead to dissonance between
government and its public and misalignment of government programs.
Barbara J. Cohn Berman
Communicating Performance: Working with Bellevue's Residents to Develop
Meaningful Measures
The City of Bellevue, Washington, regularly communicates
with its citizens and other stakeholders using a short set of performance metrics called “Bellevue Vital
Signs” to inform residents and other stakeholders about the city’s performance.
Jan Hawn and Rich Siegel
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