Technologies for Government Transformation:ERP Systems and Beyond
This book provides a comprehensive examination of the benefits, challenges, and key success factors related to the implementation of a broad range of enterprise technologies in the public-sector. Applications examined include enterprise resource planning (ERP) and its components as well as software that extends ERPsuch as constituent relationship management,maintenance management, utility billing, and data warehousing/business intelligence.With 25 chapters written by leading researchers, public- sector practitioners, and consultants, this book presents thought-provoking articles and case studies that are a must-read for those seeking to achieve a whole-scale transformation of public management.
Winner of Governmental Research Associations 2006 national award for Most Effective Education
Named one of the top ten books for public CIOs by Public CIO magazine in June 2008