Utility Billing Accounts Representative

The City of St. Charles is currently seeking a service-oriented Utility Billing Accounts Representative to join our Finance team. We offer a supportive work environment that encourages learning and professional development.

Job Description:

Responsible for providing excellent customer service for comprehensive and professional utility bill processing and cashiering services. Responsibilities also include:

• Provide excellent customer service and positively promote the services and programs offered by the City.
• Review, monitor, and process monthly electric, water, sewer, and refuse utility account billings.
• Assist customers with accessing and navigating the on-line utility billing portal.
• Respond to daily utility service change requests from new residents, businesses, and other customers requesting termination, establishment, or transfer of utility service accounts.
• Identify and facilitate collection of delinquent utility accounts per policy and procedure.
• Perform cashiering duties of collecting and receiving payments, deposits, and cash transactions.
• Process returned checks, send disconnect notices, warning letters, or deposit requests as needed.
• Provide back up to Utility Billing Administrative Assistant when needed.
• Requirements
• High School diploma or equivalent, with an Associate’s degree in business or related field desirable.
• Minimum of two years of customer service required.
• Billing and cashiering experience a plus.
• Excellent oral and written communication skills to provide superior customer service.
• Intermediate skills with Word, Excel, and Outlook (Billing software skills a plus).
• Bilingual with Spanish would be a plus.
• If selected, successful completion of a background investigation and drug screen are required.

Salary and Benefits:

The pay range is $30.27 - $42.37 with starting pay commensurate with experience. Competitive package of benefits to include medical, dental, prescription, vision, wellness incentives, life insurance, retirement pension plan with Illinois Municipal Retirement Fund, other retirement savings options, opportunities for professional development and much more!

Complete the online employment application. Resumes should be uploaded in the online application system. If you are unable to apply online, or for other assistance, please contact 630-377-4446.

The City of St. Charles is an Equal Opportunity Employer