2021 Virtual Conference Sessions: Business Process Improvement

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Sessions for Monday, July 12

No business process improvement sessions for July 12

Sessions for Tuesday, July 13

No business process improvement sessions for July 13

Sessions for Wednesday, July 14

No business process improvement sessions for July 14

Sessions for Thursday, July 15

Thu
15 Jul
11:00 AM-12:40 PM ET

SOS: Focusing on Core Elements of Process Improvement

It's difficult not to come down with "Shiny Object Syndrome" (SOS), during an ERP implementation. Software vendors invest billions in their reporting tools, workflow, self-service capabilities, mobile features, advanced analytics, machine learning, and user interfaces and provide an easy fix to solve all of a government's problems. However, implementing process improvements is much less about the technology and more about governance, communications, readiness, and a project culture that values diverse perspectives, working together, and a focused vision for the organization. Attend this session to hear from practitioners and GFOA staff from the Research and Consulting Center to learn effective strategies for process improvement to go along with your next technology implementation.

2 CPE credits

Sessions for Friday, July 16

No business process improvement sessions for July 16

Sessions for Monday, July 19

No business process improvement sessions for July 19

Sessions for Tuesday, July 20

No business process improvement sessions for July 20

Sessions for Wednesday, July 21

No business process improvement sessions for July 21

Sessions for Thursday, July 22

Thu
22 Jul
11:00 AM-12:15 PM ET

We’ve Always Done It This Way: How COVID Forced Governments to Overcome Resistance to Change

Over the past year, many governments were forced to make an abrupt transition to remote work and successfully implemented technology enabling electronic signatures, online payments, paperless workflows, remote meetings, and more. As governments work to plan for a return to "normal," what will that look like and how can we learn from the technology and process improvements to take the next step towards a more modern government. Speakers will look back and highlight major accomplishments, discuss what they would do differently given the chance, and what it could all mean for the future and our ability to react (or plan) for the next crisis.

Sessions for Friday, July 23

No business process improvement sessions for July 23