The position leads the administration of several business and individual tax and fee collection programs within the Revenue Division of the Bureau of Revenue and Financial Services. The Tax Division provides centralized revenue collection in support of highly visible public services like police and fire protection, parks and recreation and other core City services. The position oversees the collection and administrative support for the business income tax, the Arts Tax, transient lodgings tax, tourism improvement and enhanced services districts, property liens, and other programs. In fiscal year 2017-18, the program will collect approximately 31% of all General Fund revenues.
The position's primary responsibilities include providing leadership, financial expertise and innovative solutions to meet current and emerging business needs around City revenue collection; championing solutions that take into account customer needs and interests while maximizing City revenue; building trust with all customers by managing expectations and providing timely, comprehensive, transparent analysis and communication; implementing processes that are easy to understand, efficient, and ensure compliance; and collaborating with stakeholders to identify and eliminate barriers to equitable access to City services and opportunities.
The position oversees collection of $290 million for the City and other local jurisdictions. The position oversees policy and operations including functional areas such as taxpayer customer service, delinquent account collections, mailroom operations, front counter/reception operations and IRS data sharing. The position also provides executive and policy support to the Revenue Division Director in developing programs and initiatives to meet Revenue Division and City goals. This position manages a division with a $6.3 million budget and 40 full-time staff.
The position leads and facilitates partnerships, both within and outside City government, while maintaining a strong personal understanding of the current and future tax administration landscape. Active status as a CPA at the time of appointment is preferred, but not required.