Less Time, Lower Cost, and Greater Quality: Making Government Work Better with Lean process Improvement

Shayne C. Kavanagh

Lean -- a strategy for eliminating the waste involved in delivering a service to customer -- is a powerful tool for improving efficiency and employee productivity, especially when revenue is scarce. This paper describes the Lean process and breaks it down into three main steps: planning a Lean initiative, executing a Lean event, and following up. The process can and should be repeated over and over as a fundamental part of the organization's management, as eliminating waste is not a "one and done" process.

Government Finance Officers Association and TechSolve