Articles In This Month's Issue: June 2006
Moving to Performance-Based Management
(PDF- 4.9 mg)
Rather than reporting performance results, performance-based management is focused on linking performance measurement to strategic planning and using the results as a lever for cultural change. By creating learning environments in which performance measures are regularly reviewed and discussed, organizations can improve the rapidity of learning and decision making, improve performance, and facilitate broader cultural change.
The Voices of the People: Missing Links in Performance Measurement and Management
This article demonstrates the usefulness of listening to the way the public judges governmental performance as you develop, review, produce, and report performance measures. It also cautions that failing to involve the public in performance measurement and reporting can lead to dissonance between government and its public and misalignment of government programs.
Barbara J. Cohn Berman
Communicating Performance: Working with Bellevue's Residents to Develop Meaningful Measures
The City of Bellevue, Washington, regularly communicates with its citizens and other stakeholders using a short set of performance metrics called “Bellevue Vital Signs” to inform residents and other stakeholders about the city’s performance.
Jan Hawn and Rich Siegel
A "MAP" Approach to Performance Management in Local Government
How do local government officials move their organizations from adoption to implementation of performance measurement? This article presents the mission, assessment, and performance (MAP) approach to a successful performance management system in local government.
William C. Rivenbark and Dale J. Roenigk
Nine Habits of Effective Data-Driven Performance Management
Data-driven performance management programs elevate accountability for results to the same status as accountability for spending. This article provides the nine best practices governments should put in place to launch an effective program.
Getting in a Rut:Why Performance Management Fails
This article is designed to introduce the six ruts that trap our progress as we move forward with our performance management initiatives.