Articles In This Month's Issue: April 2002Citizen Participation: Legitimizing Performance Measurement as a Decision Tool 
Involving citizens in the development and implementation of performance measurement systems can legitimize such initiatives among elected officials, thereby enhancing their value in the decision-making process.
Alfred Tat-Kei Ho and Paul Coates
A Balanced Scorecard Approach to Performance MeasurementThe balanced scorecard provides a useful framework for focusing performance measurement efforts on the critical drivers of success.
Larry Maholland and Patrick Muetz
Trusting the Numbers: The Power of Data VerificationThis article reviews the importance of verifying the reliability of performance measurement data and outlines the steps in performance measurement verification.
W. Anderson Williams
Training for Performance Measurement SuccessAn effective training program can help get performance measurement off the ground and sustain the system as it matures into a catalyst for government accountability and improvement.
Barbara Emerson
Aligning Performance Measurement with Key Management ProcessesIntegrating performance measurement with other key management processes helps to focus these efforts on government-wide priorities.
Joy A. Clay and Victoria Bass
Motivational Strategies for Public ManagersThe budgetary belt-tightening precipitated by the recent recession has placed renewed emphasis on the importance of employee motivation.
Peter Christensen
|
