One Step at a Time: Getting Results with Incremental Process Improvement

Governments often face resource constraints, compliance requirements, and pressure to deliver better services—making large-scale transformation daunting. This session explores how incremental process improvement can drive meaningful change without overwhelming staff or budgets.

A panel of practitioners and experts will share real-world examples of small, low-risk changes that produced measurable results. Attendees will learn how to identify the right “small wins,” apply simple tools for mapping and measurement, and build buy-in across teams. The discussion will also cover strategies for tracking impact and sustaining momentum.