120th Annual Conference Sessions: Business Process Improvement

1. Sun 28 June

   1 sessions

2. Mon 29 June

   1 sessions

Sessions for Sunday, June 28

• Sun 28 Jun 4:00 PM - 4:50 PM CT
  Business Process Improvement

  Make No Small Plans: Addressing Big Challenges in Your Community

  Governments are responsible for not only delivering basic services like garbage pick-up and street maintenance to their residents, but also for addressing problems that negatively impact the quality of life in their communities. Challenges such as high unemployment, homelessness, and affordability often feel too large for a government to tackle alone, yet many have managed to do so successfully.

  1 CPE credits

  Level: basic

  More info

Sessions for Monday, June 29

• Mon 29 Jun 8:30 AM - 10:10 AM CT
  Business Process Improvement

  One Step at a Time: Getting Results with Incremental Process Improvement

  Governments often face resource constraints, compliance requirements, and pressure to deliver better services—making large-scale transformation daunting. This session explores how incremental process improvement can drive meaningful change without overwhelming staff or budgets.

  2 CPE credits

  Level: intermediate

  More info