Research Reports

Research Reports

GFOA's Research and Consulting Center (RCC) focuses on providing high quality research and advisory services by pairing the lessons learned from a broad membership network with the expertise of a highly educated professional staff that has practical experience working in local government.  Research reports both support and stem from the work completed in the field.  GFOA's Research and Consulting Center conducts regular ongoing research and can also work directly with individual governments to provide information.  Research reports produced recently are displayed below.

For more information on GFOA research or to inquire about a specific research project, please contact Shayne Kavanagh, GFOA Senior Manager - Research.

30 Documents

Pages


Author: 
Shayne C. Kavanagh
Year: 
2010

Lean -- a strategy for eliminating the waste involved in delivering a service to customer -- is a powerful tool for improving efficiency and employee productivity, especially when revenue is scarce. This paper describes the Lean process and breaks it down into three main steps: planning a Lean initiative, executing a Lean event, and following up. The process can and should be repeated over and over as a fundamental part of the organization's management, as eliminating waste is not a "one and done" process.

Author: 
Shayne C. Kavanagh
Mike Mucha
Year: 
2007

As school districts continue to be faced with new and complex challenges of longer nature, planning for the long-term is becoming of greater importance. Successfully navigating through these new and complex challenges requires a long-term plan that describes present and future educational needs of the community, actions the school must take to meet these needs, and how these actions will be funded.

Author: 
Shayne Kavanagh
Year: 
2007

Constituent relationship management (CRM) is a combination of people, processes, and technology used to deliver superior service to the constituent.1 Superior service means shorter wait times to contact government representatives, less frustration in finding the required services, outcomes that are delivered when promised, and ultimately greater constituent satisfaction.

Author: 
Shayne Kavanagh
Year: 
2006

This report analyzes the market for software solutions to assist local governments with formulation and analysis of operating and capital budgets as well as with administration of performance measurement programs. The primary audience for this report is mid-size, general-purpose governments (e.g., cities and counties).

Author: 
National Advisory Council on State and Local Budgeting
Year: 
1998

The recommended practices have set a new standard of excellence in state and local government budgeting. As with any reform effort, widespread acceptance of changes in budgetary practice will take time, but the benefits promise to be profound and far-reaching. What is significant about the practices is that they represent an unprecedented cooperative effort by several organizations with diverse interests to examine and agree on key aspects of good budgeting. The Council was founded by eight organizations representing elected officials, government administrators, and finance professionals at both the state and local government level.