Susan Crosby

Susan Crosby is a passionate leader in the water industry, dedicated to advancing policies that ensure equitable and affordable water access. As Deputy Revenue Commissioner for Water in Philadelphia, she oversees accounting, collections, customer assistance, and technical operations for the Water Revenue Bureau. She played a pivotal role in creating the Tiered Assistance Program (TAP), making Philadelphia the first municipal water utility to offer an income-based water affordability program, ensuring that struggling households have access to essential water services.

Beyond her leadership in Philadelphia, Susan was a Water Utility Leadership Fellow with The Center for Water Security and Cooperation, where she collaborated with emerging water utility leaders to address the industry’s most pressing challenges. She also contributed to the MIT Enhancing Water Affordability Project, a national initiative that unites utilities, researchers, and policymakers to explore innovative solutions for water equity across the United States.

A self-proclaimed "water nerd," Susan is committed to building relationships, amplifying voices, and empowering the next generation of water leaders—especially women in the industry. She believes that equitable access to water is a fundamental right and works tirelessly to ensure that utilities, communities, and policymakers collaborate to make it a reality.