Utility Finance Forum Online Networking Event – Benchmarking & KPIs

Join other Utility Finance Forum members for our online networking event! Participants will have the opportunity to discuss multiple topics with other forum members in breakout rooms. Bring your questions and be ready to share your feedback with others!

This online networking event will be a follow-up to our June webinar covering the topics of Benchmarking & KPIs. Sign up for both and share your experience with fellow Utility Finance Forum members!

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Here are the potential questions / discussion prompts for the discussion. The conversations may not be able to cover each and every question.

First topic: Benchmarking and Strategic Utility Performance

Focus on how benchmarking drives operational efficiency and supports long-term planning.

1. Which KPIs or metrics are most useful for your utility in driving performance improvements?
2. We heard in the webinar about one utility using leading and lagging indicators. Do you have categories or groupings of benchmarks? How has this been helpful in your operations and/or reporting?
3. How does benchmarking influence your long-term financial planning and capital improvement priorities?
4. What internal resistance have you encountered when trying to implement benchmarking, and how did you (or could you) address it?

Second Topic: Storytelling, Engagement, and Change Management

Explore how data storytelling enhances communication, fosters trust, and supports organizational change.

1. How can data storytelling help build trust with stakeholders and the community? Does it?
2. What storytelling strategies have worked well for your organization when communicating performance? Share a success story or a lesson learned.
3. What’s one idea or tool from the webinar or today’s discussion that you plan to test in your organization?
4. What barriers could prevent progress on benchmarking and storytelling in your workplace—and how might you overcome them?