Manager, Workforce and Labor Relations Consultant

Manager, Workforce and Labor Relations Consultant
PFM Group Consulting
 Philadelphia, Pennsylvania
Job Description

PFM is a recognized national leader in providing financial and consulting advice to public sector, non-profit and other institutional entities. For more than forty years, PFM has advised many of the country’s largest municipal and institutional entities including states, counties, municipalities, townships, boroughs, authorities, school districts, not-for-profit organizations, and pension funds. The firm has more than 350 employees located in every region of the country.

PFM is currently seeking a Manager to join our Workforce Consulting practice.

PFM’s Workforce Consulting practice advises clients on their largest cost center and most important asset – their employees. We help local and state governments address their most pressing workforce challenges.

PFM’s Workforce Consulting professionals bring extensive experience into PFM Group Consulting’s suite of capabilities by providing clients with a wide range of consulting and advisory specialties, including (but not limited to) the following service lines:

Collective bargaining support (including expert witness testimony in fact-finding, interest arbitration, and related proceedings)

  • Compensation studies
  • Recruitment and retention studies
  • Labor analytics, costing, and modeling
  • Pension and OPEB reform
  • Overtime studies
  • Human resources operational reviews
  • Multi-year financial plans

The Manager will focus on supporting and leading successful client engagements and expanding the Workforce Consulting footprint and service offerings. The client base for this role is national, but many longstanding clients are in the Mid-Atlantic region and current served from our Philadelphia office.

Successful candidates for this role will bring a passion for helping governments identify and implement creative solutions to the unique challenges they face and a strong foundation of public sector workforce and/or human resources knowledge and experience. The incumbent will be nimble in a dynamic, fast-paced environment in which they are given significant responsibility; possess significant capacity for leadership; and demonstrate the ability to manage professional staff and grow a business plan.


Primary responsibilities include the following:

Project Management:

  • Oversee assigned projects and all related project activities (e.g., data collection, research, quantitative and qualitative analysis, the development of written reports, presentations, and other deliverables)
  • Serve as the daily “face” of PFM to clients for all projects; ensure regular and effective communication with clients and project partners
  • Project planning and workplan development
  • Coordinate and lead project teams
  • Communicate project findings, results, and recommendations to clients and other stakeholders
  • Manage assigned resources in a responsible, efficient, and cost-effective manner
  • Ensure client satisfaction and the successful and timely completion of all in-scope project deliverables

Technical Analysis:

  • Perform a wide range of compensation and benefits analyses for public sector employees. These include benchmarking of pay ranges, pay premiums, and career average compensation, as well as benchmarking of pension/retirement, health, retiree health, paid leave, and other ancillary benefits
  • Lead in the development of expert witness testimony for interest arbitration, fact-finding, and related legal proceedings. Assist the bargaining team in evaluating exhibits and testimony put forth by union expert witnesses
  • Develop creative and innovative strategic recommendations around compensation, recruitment, and retention in an array of client deliverables
  • Assist with the development of costing models to be used to used in client deliverables (e.g., compensation studies, recruitment and retention studies, collective bargaining support)
  • Support organizational reviews of human resources and civil service functions, as well as perform workforce analyses in support of multi-year strategic financial plans for public sector entities
  • Analyze demographic and socio-economic data, as well as data from third-party resources (e.g., U.S. Bureau of Labor Statistics and HR consultancies)

Marketing and Business Development:

  • Identify prospective clients for workforce consulting engagements
  • Identify additional project engagements with existing clients by leveraging existing client relationships
  • Assist in the development of scopes of work and formal responses to Requests for Proposals (RFPs)
  • Facilitate marketing efforts by organizing resources

General Management and Administrative Responsibilities:

  • Support the professional development of team members through coaching, training, mentoring and leadership
  • Contribute to positive team culture by participating in team-building activities and being a supportive and empathetic colleague
  • Maintain knowledge of and share business insights, including industry trends, challenges, and issues
  • Serve as a go-to resource for PFM colleagues on public sector workforce issues


Qualified candidates will possess the following education and work experience:

  • Education: A bachelor’s degree or beyond is required. An advanced degree is desirable.
  • Experience: A minimum of seven years of work experience (graduate level course work may be substituted for work experience) with increasing levels of responsibility is required (preferably in the public sector or in a consulting capacity). Prior project management experience is highly desired.
  • Candidates must be authorized to work in the U.S. for any employer without visa sponsorship, now or in the future.

Candidates should be knowledgeable and experienced with a broad range of public sector workforce issues, such as:

  • Collective bargaining
  • Labor relations
  • Compensation analyses
  • Health benefits
  • Pensions
  • Other Post-Employment Benefits (OPEB)
  • Paid leave
  • Recruitment and retention
  • Labor Costing
  • Classification and compensation
  • Human capital management
  • Consumer Price Index (CPI) analyses
  • Local and state government budgeting practices
  • Human Resources organizational functions and best practices

In addition, qualified candidates for this role will possess the following knowledge, skills, and abilities:

  • DEI Commitment: Successful candidates must be fully committed to and supportive of diversity, equity, and inclusion in the workplace.
  • Strong Analytical Skills: To be successful, candidates will be knowledgeable and experienced in conducting the types of analysis described above. While the Project Manager will be responsible for overseeing teams in performing these services, they will also be expected to have the ability to conduct such analyses on an as-needed basis to ensure project continuity.
  • Critical Thinking: Ability to think and act strategically. Looks at issues affecting the team from a larger, longer-term perspective than just day-to-day task-execution. Demonstrates flexibility when approaching complex situations and often uses creative methods/solutions to avoid conflicts and/or negative outcomes.
  • Effective Leadership: Demonstrates strong leadership abilities and serves as a strong role model for other team members. Acts as a valuable, collaborative team player, willing to take on a variety of roles within a team including leader, follower, and facilitator. Actively promotes team success and encourages others to contribute to the greater good.
  • Client Service: Excellent writing skills and effective personal communication skills are a must. Develops effective written correspondence. Actively listens to others and conveys information clearly and concisely. Can make effective presentations and routine communications to smaller audiences. Excellent listener.
  • Interpersonal Skills: Insists on accountability of self and others. Understands the relationship between individual and team objectives and the broader company goals. Resolves problems proactively. Demonstrates unwavering integrity and instills confidence in others.

Other Attributes: Candidates should be detail oriented with strong organizational skills and should also be comfortable using Microsoft Word, Excel, and PowerPoint. Most client deliverables in PFM’s Workforce Consulting Practice are developed in these three programs.


In addition to the minimum qualifications described above, the following skills and experience are highly desirable:

  • An advanced degree
  • Familiarity with budgeting and/or costing of personnel initiatives
  • Ability to perform analysis of pension and OPEB liabilities, as well as identify and evaluate potential structural reforms

If you are ready to experience the challenge, satisfaction, and reward of an opportunity with PFM, please apply here, or refer a qualified candidate.

PFM is an equal opportunity employer (EOE, M/F/D/V) and maintains a drug-free workplace.