Business Services Analyst, Senior

Business Services Analyst, Senior
City of Tacoma
 Tacoma, Washington
Job Description

Do you want to use your financial background and analytical skills to help the City provide high-quality, innovative and cost-effective services that enhance our community? If so, apply for the role of Environmental Services (ES) Internal Budget and Financial Analyst and join the Environmental Services Rates & Budget Team, supporting the Wastewater utility.

The Environmental Services Department believes everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. Our goal is to be a leader in the industry by creating cost-effective programs to sustain a high quality of life and increase customer satisfaction with innovative approaches to solid waste, wastewater, and Wastewater utility.

As part of the ES Rates & Budget Team within the Director’s Office, this position plays a vital role supporting all phases of the operating and capital budgets for the Wastewater utility; delivering business insights; supporting procurement; and improving processes with a clear focus on customers, employees, and operations.


  • Assist in developing and monitoring the operating and capital budgets. Support preparation of the biennial budget and Office of Management & Budget led initiatives. Research and analysis of monthly variances, financial reports, ad hoc revenue and expenditure studies; and provide budget subject-matter expertise to business units and staff.
  • Deliver business insights by providing high level financial and data analysis consultative services. Develop and present key performance indicators to support strategic efforts, rate development assistance, and research of fiscal and policy issues. Prepare and present recommendations, implement if applicable.
  • Lead management audits and feasibility studies. Evaluate the efficiency and effectiveness of programs and operations by researching internal and external processes; compare actual performance to established standards; alert division supervisors and managers to deviations and potential problems; conduct process improvements. Participate on cross-functional teams to improve processes and support strategic initiatives.
  • Procurement support. Analyze contracts for prioritization; coordinate with operational subject-matter experts and Financial Assistants to conduct research, determine the scope of work and prepare technical specifications for bids and proposals.
  • Financial monitoring. Perform periodic internal audit and reconciliation of financial transactions in order to ensure data accuracy and reliability.



  • Two (2) or more years of increasing responsibilities preparing and monitoring operating and capital budgets, and/or research and financial analysis, preferably in the public sector or a utility.
  • Bachelor's degree in accounting, finance, business, public administration, economics or a related field;
  • Applicable experience may be substituted for education on a year-for-year basis.


  • There may be instances where individual positions must have additional licenses or certification. It is the employer's responsibility to ensure the appropriate licenses/certifications are obtained for each position.
  • Depending upon assignment a WA driver's license may be required.
  • Individuals may have to pass a background check depending upon assignment


  • Optimizes work performance knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Communicates effectively: develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Financial acumen: interprets and applies understanding of key financial indicators to make better business decisions.
  • Manages ambiguity: operates effectively, even when things are not certain or the way forward is not clear.
  • Organizational savvy: maneuvers comfortably through complex policies, processes and people-related organizational dynamics.
  • Manages complexity: making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and aligns: plans and prioritizes work to meet commitments aligned with organizational goals.
  • Advanced Excel skills and experience using data visualization software to communicate business insights for decision-making.
  • Experience with SAP or other Enterprise Resource Planning (ERP) software.
  • Understanding of accounting principles.
  • Effective project management skills, ability to research, interpret data and analyze information from various sources to implement process improvements.
  • Knowledge of local government purchasing policies and procedures preferred.
  • Selection Process & Supplemental Information


The City of Tacoma offers a generous program of employee benefits:

  • Outstanding working conditions and an exceptional quality-of-life environment.
  • Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
  • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
  • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
  • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
  • Personal time off.
  • Paid holidays.
  • A great pension plan.
  • City of Tacoma Commitment to Diversity and Inclusion

One of the primary goals of the Equity and Empowerment Initiative is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.


With a population over 200,000, Tacoma is the third largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Named one of the most livable areas in the country by, Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional.

When you work for the City of Tacoma, you'll enjoy a healthy work/life balance, the potential for flexible schedules with some job classifications, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny:

To be considered for this challenging and rewarding career opportunity:

Interested individuals must complete the online application and attach a detailed resume and cover letter that includes major responsibilities and accomplishments related to this position.

This is a competitive selection process. Your application will be reviewed and evaluated on the basis of education, certifications and related experience. Applicants who have the strongest backgrounds related to the responsibilities of this position and who most closely correspond to the City of Tacoma's needs will be placed on a referral list for review and potential interview selection. Appointment is subject to passing a pre-employment background and references check.


We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.