City of Campbell River

2020 GFOA Award for Excellence Winner

The City of Campbell River’s Financial Stability and Resiliency Policy was a 2020 GFOA Awards for Excellence Winner in the Exceptionally Well Implemented GFOA Best Practice category. GFOA’s Awards for Excellence in Government Finance recognize innovative programs and contributions to the practice of government finance that exemplify outstanding financial management. The awards stress practical, documented work that offers leadership to the profession and promotes improved public finance.

Financial Policies Set Campbell River up for Stability and Continuous Improvement

City of Campbell River logo

Looking at the results of a 2015 survey, the City of Campbell River, British Columbia, council saw a need to move past the city’s previous financial challenges. Campbell River is primarily a forestry community, so losing a significant taxpayer when the local pulp and paper mill closed down had a significant impact on the city’s revenues. Alaina Maher, Campbell River’s deputy chief financial officer, noted that the city’s reserves had begun to dwindle, and there weren’t many contributions to pump them up. Volatile tax rates then became a problem, ranging from 1.7 to 13.6 percent from 2010 to 2015.

 The instability of those rates made it difficult for the city to plan for the future or to fund community needs. To promote responsible fiscal management, the city introduced its Financial Stability and Resiliency program and formalized it into policy in 2019. “City Council was very focused on keeping taxes low and stable, and to meet this goal we had to develop a strategy that could accomplish this as well as be able to meet the needs of our own community, which has been growing significantly,” Maher said.

Policy Objectives

1. Develop guiding principles so that residents can look forward to predictable and stable tax rate increases.

2. Support and guide decision making, continuity, and assurance in the city’s financial management.

How it Works

To maintain stability, Campbell River instituted parameters ensuring that annual tax increases don’t exceed 2 to 3.5 percent. These relatively small rate increases are maintained through several sub-policies that encourage responsible budgeting, including a stipulation that the city will not produce a budget with a horizon of less than 10 years—ensuring forward-thinking and long-term planning. Maher sees this aspect of the policy as essential. Also included are parameters for each budget component that aim to maintain service levels, provide opportunities to enhance services, and encourage investment in critical infrastructure. For example, the policy indicates that one-time operating projects will be funded by reserves in order to stabilize and smooth out tax increases.

Parameters for Tax Increases

Budget Component

Low (%)

High (%)

Base Budget



Capital Budget



Ongoing New Services



All Services



Total Utility Fee Increase*



* Includes sewer, water, solid waste, and storm water parcel tax

The policy prioritizes continued investment in critical infrastructure because of its role in ensuring that service levels are maintained. The capital budget parameter—an annual 0.5 to 1 percent tax increase—will be invested in the city’s capital program. Rather than allowing the condition of the city’s aging infrastructure to worsen, the policy has allowed the city to increase taxes a little more each year so it can accumulate funds that can be invested back into critical asset management. Similar policies cover non-market changes, operating budget increases, and the city’s waterfall system for reserve balances.

The city is now able to strategically plan for stable tax increases and base service levels on those changes. Its Financial Stability and Resiliency program provides more certainty about the city’s ability to maintain services, fund ongoing cost increases, and plan for service enhancements. The program has also helped make the city more resilient in dealing with the past few months of uncertainty relating to COVID-19. “We’ve really seen the effectiveness of this in action throughout the current public health crisis,” Maher said. “We have solid financial foundations that help to mitigate fairly significant revenue losses.”

The Policy Journey

The program creates a framework that prioritizes affordability and continuous improvement. Maher emphasizes the necessity of long-term thinking when crafting financial policies like Campbell River’s. “Small tax increases can be restrictive, so there has to be a focus on stability in the long-term,” she said. While the parameters may feel restrictive, Maher notes that council and city staff all agreed to an overall goal. “Having to work within that structure and make tough decisions is difficult in the short-term but pays dividends in the long term.”

Even though the financial policies at the city have a horizon of ten years, they are always open to addition and refinement. “It is definitely a journey,” Maher said. “Continuous improvement is important here at Campbell River.” In the coming years, Campbell River hopes to emphasize community outreach in order to educate residents about the city’s financial policies. 

GFOA Best Practices

Campbell River primarily made use of two GFOA best practices in creating its Financial Stability and Resiliency program