9-1-1 Surcharge Auditor (Rate/Financial Analyst IV)

9-1-1 Surcharge Auditor (Rate/Financial Analyst IV)
Colorado Department Of Regulatory Agencies
 Denver, Colorado
Job Description

This position is open only to Colorado state residents.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission.


DORA's Public Utilities Commission (PUC) serves the public interest by effectively regulating utilities and facilities so that the people of Colorado receive safe, reliable, and reasonably-priced services consistent with the economic, environmental, and social values of our state.

The Policy Advisor Section helps the Commissioners reach decisions through their assistance with written informational sheets and memos, written briefings, in-person meetings, and oral presentations with the Commissioners. Advisors are experts in the record of proceedings that go to hearing. They assist in aiding the Commissioners’ understanding of the testimony, exhibits, and policy arguments. The advisors draft most of the written decisions, memorializing the decisions adopted at the open meetings.

Position: SGA 5165

The 9-1-1 Surcharge Auditor position is responsible for administering the state 9-1-1 surcharge program. This position conducts routine checks of the 9-1-1 remittance practices of telecommunications service providers, remitting 9-1-1 surcharges to the Commission. The position initiates the issuance of civil penalty assessment notices when surcharge remittance practices do not comply with Commission rules. This position conducts audits of the telecommunications service providers regarding their 9-1-1 surcharge remittance practices, and tracks required penalties and interest on delinquent payments. The position informs providers of changes to the surcharge rate or any changes to the surcharge remittance procedures, and reviews petitions from local 9-1-1 governing bodies requesting payment of their own locally conducted audits of the providers. The position develops recommendations regarding the Commission’s annual state 9-1-1 surcharge rate-setting proceedings. This position provides information and support to the local 9-1-1 governing bodies regarding the Commission’s rules on state 9-1-1 surcharge remittance and distribution practices, as well as rules concerning the collection and remittance of local emergency telephone charges. This position assists the 9-1-1 program manager with other 9-1-1 related issues, as necessary.

Duties include, but are not limited to:

  • Ensuring telecommunications service providers are remitting surcharges on time, and that distributions to local 9-1-1 governing bodies are also being made on time;
  • Troubleshooting problems with distributions to 9-1-1 governing bodies and answering inquiries from telecommunications service providers about how to comply with the remittance requirements found in the Commission’s rule and statute;
  • Producing informational documents for carriers and 9-1-1 governing bodies about the program;
  • Communicating with local 9-1-1 governing bodies and collaborating with those bodies regarding the development of best practices for emergency telephone charge remittance procedures;
  • Auditing and analyzing telecommunications service providers’ books, records, and financial reports to secure financial and regulatory compliance with Colorado statutes and Commission rules;
  • Issuing targeted audit questions to providers to ensure that remittances to the Commission are based on actual line counts of Colorado customers;
  • Setting auditing framework and processes for the auditing of both the local emergency telephone charges and the state 9-1-1 surcharge;
  • Working collaboratively with the 9-1-1 governing bodies, the Commission’s custodial agent, and with telecommunications service providers to correct practices that are out of compliance with statute and Commission rules;
  • Representing Commission trial staff in litigated proceedings regarding compliance with 9-1-1 surcharge and emergency telephone charge remittance practices, and disputing over surcharge and emergency telephone charge remittance compliance; Reviewing Emergency Telephone Charge Applications and developing recommendations for the Commission;
  • Working collaboratively with the 9-1-1 program manager to formulate recommendations to the Commission regarding the annual 9-1-1 surcharge rate-setting proceeding, as well as the proportional schedule for distribution of 9-1-1 surcharge funds to the local 9-1-1 governing bodies.



Graduation from an accredited college or university with a bachelor’s degree in accounting, business, public administration, public policy, economics, finance, mathematics, statistics, or in a field of study closely related to the work assignment;

Five (5) years of progressively responsible, professional* experience in at least two (2) of the following three (3) areas:

  • Analyzing financial and economic information in order to report findings on rate and/or cost design, management, and impact;
  • Performing audits, including gathering data, records, reports, and supporting documentation (e.g. financial records) necessary for analysis to ensure compliance;
  • Project and/or program management experience: Overseeing a program and/or projects, including determining the scope of the project(s); documenting processes and operations; conducting in-depth research and assessing risks for the completion of initiatives; managing resources; monitoring and driving progress; reporting outcomes; delegating tasks to staff; and ensuring project milestones and deadlines are met.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part time experience will be prorated.


A combination of professional* work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level or knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor’s degree;

A master’s or doctorate degree from an accredited college or university in accounting, business, public administration, public policy, economics, finance, mathematics, statistics, or in a field of study related to the work assignment may be substituted for two years of the required experience.

  • *Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Preferred Qualifications:

  • A master’s degree and/or a CPA;
  • Demonstrated experience working with financial auditing, including working with corporate financial statements;
  • Demonstrated experience working in the telecommunications industry;
  • Demonstrated experience professionally collaborating with external stakeholders and companies;
  • Demonstrated experience building processes that work within compliance policies, ensuring the efficient functioning of a program area;
  • Demonstrated experience working with regulatory compliance within the telecommunications industry;
  • Demonstrated experience working in 9-1-1 emergency dispatch services;
  • Experience working with and/or knowledge of 9-1-1 telecommunications charges and regulations.

Required Competencies:

The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

  • Verbal communication skills, including the ability to communicate effectively to a diverse audience;
  • Written communication skills, including the ability to complete reports in a clear, accurate, and concise manner;
  • Critical thinking and analysis skills, including having the ability to evaluate and analyze information in order to apply knowledge and decide on the most appropriate course of action;
  • Demonstrated attention to detail; Interpersonal skills, including the ability to work effectively and collaboratively with stakeholders;
  • Demonstrated sound judgement, including the ability to formulate grounded recommendations with well-reasoned analysis;
  • Confidence in decision-making, including the ability to determine appropriate processes for the program area and provide recommendations for leadership;
  • Ability to demonstrate expertise in front of authorities with comfortability, including presenting and defending well-researched recommendations;
  • Program management skills, including organizational skills, prioritization, and time management;
  • Ability to troubleshoot issues and anomalies, including conducting research and gathering pertinent information to trace problems back to the source;
  • Diplomacy and flexibility, including the ability to work with stakeholders and regulated entities, ensuring their practices are within compliance;
  • Problem-solving skills, including the ability to develop options and solutions to issues and questions regarding the program area;
  • Ability to develop and implement processes and procedures for a program area;
  • Flexibility and adaptability with regard to change management, including the ability to adhere to changes in work processes, adapt to changing priorities, and maintain a willingness to comply with and support organizational change(s);
  • Self-starter, including the ability to take initiative to learn new concepts, manage a program area and work independently, with minimal supervision;
  • Ability to represent the department and the PUC in a positive, professional and objective manner, and support a positive workplace environment;
  • Ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures;
  • Self-motivated, self-directed, reliable, accountable, and resourceful; <li>Ability to accept and apply constructive criticism, take ownership of mistakes, and improve from them;
  • Professional demeanor;
  • Proficiency in the use of various PC software applications including Microsoft Office (Word, Excel, PowerPoint, etc.), and Google Suite (Docs, Sheets, Slides, etc.).

Conditions of Employment:

Candidates who fail to meet the conditions of employment will be removed from consideration.

The successful passing of a reference check and/or, if required, a background check. A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.

The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.


PLEASE READ - Required Application Materials

Interested individuals must submit the following online:

  1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
  2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and ‘@state.co.us’ addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
  3. A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process:

Structured Application Review Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans’ Preference:

Candidates who wish to assert Veterans’ Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations:

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at dora_hr@state.co.us or call (303) 894-2441.

Appeal Rights: If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

A standard appeal form is available at: https://spb.colorado.gov/. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten day deadline and these appeal procedures also apply to all charges of discrimination.

HOW TO APPLY: Thank you for your interest. Submit an on-line application by clicking the link below or submit a State of Colorado Application for Announced Vacancy and all supplemental questions according to the instructions provided below. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed above.

IF NOT APPLYING ON-LINE, SUBMIT APPLICATION TO: Only online applications will be accepted for this position.

METHODS OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.