Cashier Supervisor

OVERVIEW OF POSITION / DEPARTMENT:

Supervises and directs the work of the centralized cashiering operations and provides professional administrative support for the Treasury/Cashier’s Office of the Finance Department.

PRIMARY DUTIES & RESPONSIBILITIES:

• Supervises the daily duties and responsibilities of the Cashiers Office
• Responsible for hiring employees as needed, including screening applications and conducting interviews.
• Assist other divisions/departments with their interview process upon request.
• Address and resolve any staff-related issues and administer any disciplinary action as needed.
• Complete introductory, trial service period, mid-year and annual performance reviews as needed.
• As the SME for all cashier portions of the systems used, tests, and trains all cashier staff on new systems and upgrades for any of the 7 systems currently used.
• Pull daily bank statements (approximately 5) reviewing each to determine how all monies should be booked and reconciled, with responsibilities of researching unknown amounts to correct and approve the GL.
• Pull daily payment reports (approximately 3) to ensure all totals from previous day to ensure accuracy for booking and reconciliation.
• Ensure online Amanda reports are reconciled and all refunds correctly processed.
• Reconcile Cashier Balance Sheets to 5 separate bank accounts, daily.
• Process all journal entries for all merchant charges and returned checks.
• Assist customers by researching payments, processing approved refunds, assisting with online payments, and addressing any other issues they may have either over the phone or in person.
• Make any journal entries for corrected issues, as well as to correct payment/booking issues for golf and Perfect Minds
• Order deposit slips, endorsement stamps, Loomis deposit bags for all facilities and other office supplies.
• Serves as main point of contact for Loomis and ensures a positive working relationship.
• Informs Loomis of any schedule, contract, and/or purchasing representative changes.
• Ensure new locations are identified and merchant IDs are requested for Visa/Mastercard, Discover, and American Express
• Partners with various departments to get new credit card vendors are set up and testing is conducted to ensure all money is reported to the bank accurately.
• Order Clover credit card devices through Well Fargo and initiate IT ticket to have them deployed.
• Provide training to any facility who uses Clover devices to ensure compliance.
• Responsible for the budget within the Cashier Division (to include Loomis contract, training, and supplies).
• Log all NSF checks (both original returned checks and paid returned checks) to shared drive for reconciliation with Accountants.
• Log requests from departments regarding unpaid invoices and send them to Professional Finance Company (PFC) and send to collections if department is unable to collect the outstanding balance.
• Each month verify all credit card transactions and dollar amounts for the Annual PCI Compliance report (standard for handling customer PII and credit card data) and maintain log to ensure Clover credit card devices have not been tampered with.
• Serve as back up to Cashier Lead, Cashier Sr, and front-line Cashiers as needed.
• Process the over/shorts for approximately 40 facilities.
• Performs other related duties as assigned.