Division Manager - Utility Revenue
This position manages the Department of Finance's Utility Revenue Administration Division, which includes two sections, Utility Account Services (Water Meter Reading and Billing) and the Consolidated Contact Center. Under general direction, the position is responsible for directing all customer and meter service activities related to the monitoring and collection of utility revenue, and performs related duties as required.
This position is engaged in industry-specific functions such as marketing and strategic planning activities including research, account management support and promotional activities, customer relations and business planning, field support, revenue management, billing services and operations support services. The incumbent applies sound management and supervisory principles and techniques in building, supporting, and maintaining an effective work team. The Division Manager – Utility Revenue performs special projects as assigned by the Director and plans, organizes, and directs staff in completing those projects.
The incumbent manages the division’s budgets judicially and seeks ways of doing business more efficiently and effectively. The incumbent directs and may personally prepare special financial, budgetary, and statistical studies and reports. The Division Manager – Utility Revenue manages contracts with external vendors for necessary support and technical services (forms, equipment, billing and customer service systems and software, etc.), while ensuring that the budget is balanced and targets are met. Other fiscal responsibilities include approving all purchasing requisitions and procedures; reviewing purchase order and invoice summaries; approving service contracts; reviewing investment activities, financial statements, audit reports, insurance bids, policies and claims; and keeping abreast of current and forecasted business and economic conditions. The incumbent provides support to the collection efforts of the division, including the collection of delinquent utility accounts. The means of collection include, but are not limited to, certification to personal property taxes, reporting to a collection agency, reporting on the individual’s credit report, and/or other legal action as appropriate.