DEFINITION:

To plan, organize, direct and supervise ERP (Enterprise Resource Planning) program activities and tasks including application support, functional and operational tasks; and to provide business and technical advice and expertise.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Recommend and assist in the implementation of goals and objectives related to the maintenance and enhancement of the City’s ERP; establish schedules and methods for the execution of the ERP application support goals and objectives.
• Plan, prioritize, assign, supervise and review the work of staff involved in assigned activities.
• Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.
• Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staffing, equipment, material and supplies; monitor and control expenditures.
• Define the City’s vision, strategies and roadmap for the ERP application by collaborating with staff, stakeholders, and software vendors.
• Define scope of ERP application support and tasks in coordination with functional and technical staff and management.
• Manage the design and implementation of strategies through discussions and negotiations with key stakeholders.
• Develop and monitor program budget and objectives, ensuring ERP application support activities are completed consistent with overall goals
• Lead, establish, and implement selection processes for outside resources and direct internal resources consistent with program goals and objectives.
• Review and approve various work products by consultants and staff related to assigned activities.
• Produce or guide the development of presentations and written documents for various target audiences.
• Provide regular and timely updates to the City Manager, City Council, and other appropriate parties.
• Research, compile and prepare reports and documentation on program activities; analyze program outcomes and develop corrective action; prepare periodic status reports.
• Assume responsibility for program development and oversight; establish performance standards and methods for assigned activities and operations.
• Represent ERP on committees, outside organizations, and at staff subcommittees as necessary; coordinate activities with other divisions and outside agencies.
• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures; conduct performance evaluations.
• Answer questions and provide information to the stakeholders; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

EXPERIENCE AND TRAINING:

Experience:

• Three years of increasingly responsible experience in managing, maintaining and implementing technology programs, including ERP systems.

AND

Training:

• A Bachelor’s degree from an accredited college or university. Major course work in computer science, information systems, business administration or a related field is preferred.

License and Certificate

• Possession of a valid California driver’s license.