SUMMARY: Under limited supervision, provides supervision and oversight of the City’s utility billing operations and budget management activities.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Supervises subordinate staff; makes work assignments; sets work priorities; evaluates staff work performance; provides staff training; manages overtime and compensatory time; utilizes cost effective measures to increase accuracy and decrease labor costs; verifies compliance with safety protocols; initiates corrective action as needed.
- Develops staff to effectively communicate with all City departments and to track customer issues/concerns, account information from inception to completion, accurate utility billing, etc.
- Interacts with subordinate staff in the routine review and analysis of meter reading reports and subsequent billings; analyzes the reports and troubleshoots questionable and incorrect readings; takes corrective action as needed.
- Conducts financial analysis activities in conjunction with the Director of Finance, including costs, revenue, margins and forecasting regarding the revenues, expenditures, fee structures to support operations and infrastructure needs for the City.
- Promotes customer service. Responds to customer questions and/or complaints; resolves problems; verifies that underlying systematic issues are addressed for the long-term.
- Performs special projects on behalf of the Director of Finance.
- Supports the relationship between the City of Plainview and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; performs other duties as required or assigned.
KNOWLEDGE AND SKILLS:
- City policies and procedures.
- Principles and practices of effective Budget Management.
- Principles and practices of administrative management.
- Principles and practices of accounting regarding revenue collection and utility billing.
- Applicable local, state and federal codes, regulations and laws.
- Utility operations.
- Trouble-shooting principles, practices and techniques.
- Meter reading devices and software.
- Public relations techniques.
- Customer service principles and practices.
- Budget Management and Oversight
- Establishing and maintaining cooperative working relationships with managers, supervisors, co-workers, customers and contractors.
- Preparing and analyzing detailed reports, including financial reports.
- Analyzing and interpreting records and reports regarding billing operations and financial conditions.
- Making adjustments to operating procedures.
- Operating a computer and various software applications.
- Communicating effectively verbally and in writing.
- Bachelor’s Degree in Accounting, Business Administration or a closely related field; AND three years of experience, including two years of management experience, in general utility operations and budget management; OR an equivalent combination of education and experience. Preference will be given to Certified Public Accountants.
LICENSE AND CERTIFICATION:
- Possession of a valid Texas driver’s license.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
- Work is performed primarily in an office environment with some exposure to an outdoor work environment. May be exposed to extreme weather conditions. May be required to lift and carry items weighing up to 25 pounds.