Reflecting back on Douglas County’s road to implementing a new enterprise resource planning (ERP) system, County Clerk Jamie Shew and Chief Deputy County Clerk Marni Penrod agreed that the project’s greatest benefit may have had less to do with technology and much more to do with establishing a new standard for departmental collaboration. This new way of working together began with the implementation of the ERP system and has endured, even as the county is adapting to more remote operations because of the COVID-19 pandemic and as it plans for implementation of a new tax system.

• Publication date: October 2020
• Author: Katie Ludwig