We’ve Always Done It This Way: How COVID Forced Governments to Overcome Resistance to Change

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Over the past year, many governments were forced to make an abrupt transition to remote work and successfully implemented technology enabling electronic signatures, online payments, paperless workflows, remote meetings, and more. As governments work to plan for a return to "normal," what will that look like and how can we learn from the technology and process improvements to take the next step towards a more modern government. Speakers will look back and highlight major accomplishments, discuss what they would do differently given the chance, and what it could all mean for the future and our ability to react (or plan) for the next crisis.

Speakers

Gregory Jenkins II

Gregory Jenkins II

Assistant Director - Public Utilities, City of Raleigh, NC

Jeffrey Jackson

Jeffrey Jackson

Director of Finance and Treasurer, City of Mississauga, ON

Charles Perl

Charles Perl

Deputy Chief Financial Officer, San Francisco Public Utilities Commission