Promoting Trust and Respect with Design Thinking

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How do you get to know your customer and design your products and services to be customer-centric in a way that doesn’t require a lot of heavy lifting? Learn how to address problems and just make things better without conducting research projects or hiring outside consultants. In this session, learn tips, tricks, and proven methods that you can apply immediately applied in designing processes with your internal and external customers in mind.

Speakers

Nicole Grabel

Nicole Grabel

Principal, Behavioral Science, BehavioralSight

Sam Evans

Sam Evans

Senior Director, Egg Strategy

Shannon White

Shannon White

Mixed Methods Researcher, Facebook