It's difficult not to come down with "Shiny Object Syndrome" (SOS), during an ERP implementation software vendors invest billions in their reporting tools, workflow, self-service capabilities, mobile features, advanced analytics, machine learning, and user interfaces and provide an easy fix to solve all of a government's problems. However, implementing process improvements is much less about the technology and more about governance, communications, readiness, and a project culture that values diverse perspectives, working together, and a focused vision for the organization. Attend this session to hear from practitioners and GFOA staff from the Research and Consulting Center to learn effective strategies for process improvement to go along with your next technology implementation.