Zoom Towns: The Impact of Remote Work on Our Communities


With the onset of COVID-19 some employees, now working remotely, opted to move out of large urban metros areas into smaller towns. This migration led to a financial impact in both areas. How did these small towns address a large and unplanned demand for service? What was the impact on tax revenues, property values, and the economy? Speakers will explore what this means for those areas if the trend continues. Going forward, all finance officers can learn from these experiences and how to better prepare for the next large change in their communities.

Upon completion of this session, attendees will be able to:

  • Understand impacts from recent shifts in community populations stemming from the growing remote workforce.
  • Develop expectations for how their jurisdiction may be affected by shifts to and from rural/urban localities.
  • Identify what challenges and obstacles their municipality could be facing should these trends continue or accelerate.


Doug Russell

Doug Russell

City Manager, City of Kalispell, MT