Out of necessity and panic, many governments were forced to implement significant process changes to accommodate remote work, fewer staff, and changing customer expectations. Now that many in government are returning to "normal" (or whatever comes next), there is a growing need for more process improvement and additional work to ensure that gains made over the last two years stick. Attend this session to hear from project managers, process improvement specialists, and those involved initiating change about how you can get started with process improvement efforts across your entire organization and work to build more lean, modern, and responsive processes and practices.