Artificial intelligence (AI) will someday be ubiquitous in government operations. Should workers be threatened? No. This session will focus on the benefits of AI and its limits. Speakers will discuss the evolution of AI and its potential impacts on local government. Case studies where AI has been implemented will be presented. Attendees will walk away with a better understanding of AI, why human interaction is still important, and how successful organizations in the future will manage AI to make better decisions.