Surface Tension: Fairness and Water Billing
Water is a basic human need, and there will always be tension between ensuring that everyone in a community has access to it and that residents are paying their "fair share" for it. The tension increases when we recognize that people have different definitions of fairness. This session will explore new models for water billing that can help local governments balance the need for adequate revenue to support their water system with the need to ensure access to water for lower-income residents.
Director of Finance, WaterOne, Lenexa, KS
Customer Services Director, Portland Water Bureau, OR
Senior Manager, Stantec