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Lean Process Improvement focuses on identifying and removing unnecessary waste in business processes and systems. For many, this is often not easy and changing "the way we've always done it" takes focus, leadership, and effort. In this session, speakers will highlight how governments have benefited from a lean approach focusing on customers to improve outdated processes, implement new technology, work more effectively with other departments, and deliver better results for the public.

Lean Specialist, Center for Government Innovation, Office of the Washington State Auditor

Police Operations Support Director, Scottsdale Police Department, Arizona

Finance Director, City of Ridgefield, WA

Director, Consulting

The Customer is Always Right: Applying Lean Process Improvement to Government

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