Virtual Conference FAQs

What is my login info?

Access to the program on the day of the presentation will be made through GFOA's Learning Management System (LMS). This allows us to centralize all associated material and create a learning path related to each session. The LMS is a user-based product, which means that every attendee will need to log into the system under their GFOA profile. To access the LMS go to https://learn.gfoa.org/ in your browser. This is the same membership/nonmember credentials that you have for any GFOA activity (online registration, or exclusive webpage content).

We encourage you to enter your credentials now at https://learn.gfoa.org/ to prevent any future delays at the start of the conference. If you forgot your username or password, you can re-set your account. If you haven't logged into your account recently, we urge you to do so at this time to ensure a smooth login experience later. If you have any questions, please contact us.

What Browser should I use?

Please use any web standards-compliant browser such as Chrome, Safari, Firefox or Edge. Internet Explorer will not work. The LMS takes advantage of modern developments in web design and standards that Internet Explorer does not support.

How do I access the sessions?

You will receive a confirmation email with detailed instructions. Within that email there is a link which directs you to the login area.

Alternatively, you can access any of the sessions by clicking on the “Agenda” in the top menu bar or block at the bottom of the home page.

From there, select the conference day you would like to view. Click on any session title and access the “View Session” button.  Simply click on the correct day, and click on View Session towards the right. You will be able to access fifteen minutes in advance of the start time each day.

Will I be able to view the recorded archive of these virtual conference sessions?

The virtual sessions are being recorded and all registrants will have access to them. All sessions will be posted 1 week after the live session takes place. The process will be similar to how you login for the live programs, but you will be able to view at your convenience.

Can I receive CPEs for the conference?

Yes, see CPE Section of the FAQ below.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?

If you are not able to hear any audio through your computer speakers, first check to make sure your speakers are not muted or turned off.  

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. 

If you're working remotely outside of the office, don't use a VPN or Remote Desktop to connect back to work. Drop those, and then connect to the internet without them before trying to view the webcast.

The slides are not loading; I can’t see the slides, other technical issues.

Please ensure your organization meets hardware, software and bandwidth requirements well in advance 

Step 1: Browser Tests

Please take the following browser test: http://events.commpartners.com/webcasts/browsertest/

Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements: (Please note: The more up-to-date technology you have will result in a better overall experience.)

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements:  

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/  

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14  or greater Safari 10 or greater iOS 10.

 IP Addresses and Ports to Allow for HTML5:

  • 72.32.161.112 ports 80, 443 (web and audio)
  • 72.32.200.104 ports 80, 443 (web and audio)
  • 72.32.221.65 ports 80, 443 (web and audio)
  • 72.32.221.66 ports 80, 443 (web and audio)
  • 67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or Mac with an updated internet browser. Make sure you have pop-ups blockers disabled in your internet browser settings. Make sure that your internet browser is Active X enabled. Wi-Fi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

For additional assistance, please email gfoavc@commpartners.com

Questions about CPE Credits

CPE Credits CPE credit will be awarded for the live-sessions you participate in during the Virtual Conference. Please note that CPE credits are not awarded for viewing archived sessions. Each session description on the Virtual Conference platform site shows the amount of credit for that particular event.

Keep track of your credits as you go along by checking the "My Dashboard" tab at the top of the Virtual Conference platform site.

In order to receive CPE credits for a session, participants must complete the survey posted to each session listing at the conclusion of the session (you have up to 30 days to submit each survey).

At the conclusion of conference, go to the "My Dashboard" tab to generate a certificate totaling all of your credits that you can save and/or print for your records.

GFOA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of   CPE Sponsors through its website: www.nasbaregistry.org. For additional questions regarding CPE, please contact us.

First Time Scholarships

GFOA is not offering scholarships for the 2021 Virtual Conference. Last year's scholarship recipients will be able to apply again for first time scholarships to the next in-person GFOA Annual Conference.

Additional Information

Confirmations and invoices will be sent to attendees as PDF attachments via e-mail from training@gfoa.org.

Please add this address to your allowed senders list.

All individuals, whether in a group setting or on their own, must be registered to view the program.

PLEASE NOTE: All cancellation requests must be made in writing to the GFOA. All cancellations received by June 30, 2021, will incur a $25 administrative fee. No refunds will be issued after that date.

Substitutions (government entities only): A one-for-one substitution of a nonmember for an active member is allowed. If your organization has a current GFOA member on staff who is not participating in the Virtual Conference, a nonmember may attend in their place at the member rate. You must provide the member number and/or name of the GFOA member on the registration form.

GFOA staff members are working remotely with a few exceptions. If you mail the form, please also submit it to GFOA via email.

You will receive instructions on how to access the program from elevate@learn.gfoa.org or elevate=learn.gfoa.org@mailgun.commpartners.com beginning ten days prior to the event.

Inquiries: For information regarding administrative policies such as complaints or refunds, please contact GFOA via email or at 312-977-9700.