Water Utility Customer Service Supervisor

Department/Agency of position: 
City of Madison Water Utility Department
Location of position: 
Madison, WI
$72,494.76 – $87,358.96
Date Posted: 
Tuesday, February 5, 2019
Closing Date: 
Thursday, February 28, 2019
Job Description: 

The first review of applications is expected to occur on or near February 12, 2019, however this recruitment will remain open until February 28, 2019.

The Water Utility is looking for qualified applicants for their Water Utility Customer Service Supervisor position. This is responsible administrative and supervisory work in directing the Water Utility Customer Service Unit which includes public communication, water efficiency and conservation, customer billing, meter reading, water service inspection and meter shop operations (shop, field and office). The work involves supervising a staff of technical, administrative, and clerical employees. Under the general supervision of the Water Utility Chief Financial Officer, this work requires the exercise of judgment and discretion in the application of pertinent regulations; the development and administration of appropriate recordkeeping systems and procedures; and in the effective assessment, integration, and application of related technologies.

This position serves as a member of the Water Utility Management Senior Leadership Team and actively participates in the formulation of general utility policies and the resolution of management issues.

Attach a cover letter in the Attachments section of the application. In your cover letter please highlight the following:

The Customer Service Supervisor oversees the day-to-day operations of the Customer Service Section of the Water Utility including the call center and field operations of the Field Service Analysts. This would include hiring staff, resolving issues, responding to complaints and concerns, troubleshooting computer and phone systems. Please describe how your previous work, education and related experience qualifies you for this position, including how many employees you have supervised and/or was a leadworker for and the type of bills and billing systems you have worked with.

*Failure to submit the cover letter with your application will result in immediate elimination from the recruitment process.*