Reports To: Tricia Yang
Days Off: Saturday and Sunday
Who May Apply: All current BART employees and qualified individuals who are not yet BART employees.
The San Francisco Bay Area Rapid Transit District (BART) is recruiting to fill a vacant Senior Performance Analyst position in the Performance and Innovation division. This position will report to the Senior Division Manager of Performance and Innovation in the Performance and Audit department.
The Performance and Innovation division’s role is to build the District’s capacity for continuous improvement through the implementation of a robust business performance management system and applying innovative thinking to business transformation through change management.
The Senior Performance Analyst assists with maturity assessments and process improvement projects; provides project support for transformation initiatives and related change management; supports continuous improvement, including Lean programs; assists with and supports the activities of performance management and the BART strategic budget process; records and monitors departmental performance related to their Four-Year Work Plans, tracks strategic budget initiatives, supports the Performance and Innovation division’s relationship with BART’s Strategic Asset Management Program; and performs related duties as assigned.
This position requires innovative thinking applied to strong analytical capabilities, including ability to: · Champion new ideas and initiatives. · Communicate effectively and transmit ideas to managers and other staff. · Make sound, practical decisions on complex issues and work independently. · Work cross-functionally in teams and form partnerships to achieve objectives.
The ideal candidate will demonstrate skills/experiences in performance management, data analytics, program evaluations, assessments, and process improvement; documenting processes, especially related to large process or system transformation programs; change management, process management systems and Lean methodology; enterprise risk management and transit strategic asset management; design and maintenance of data visualizations, including dashboards.
Essential Job Functions
- Supports districtwide transformation initiatives, including documenting business processes, applying efficiencies to those processes, implementing large process or system transformation programs; implements concepts of change management.
- Researches, conducts and coordinates working sessions with District stakeholders to define performance metrics; assists with conducting studies to determine opportunities for measuring performance; maintains an awareness of performance management best practices.
- Participates in the collection of data, including assisting with designing surveys and questionnaires, developing sample methodologies and overseeing resulting data collection; assists in the identification of data sources, collection, and validation of data.
- Prepares analytical and statistical reports tailored for various levels of District management; assists in systematizing/institutionalizing the Districtwide performance management analytics.
- Participates in the analysis of program and process evaluations based on outcomes of risk management, strategic planning, budgeting or other Districtwide initiatives; translates stated or implied District needs into researchable management analyses and initiatives.
- Assists with the design, development, evaluation and implementation of performance analyses and assessments; assists with defining scope, goals and objectives; building project plans, timelines; interpreting analytical findings.
- Participates in the documentation and summary of lessons learned from transformation projects to develop a knowledge base of continuous improvement tools suitable for the District.
- Participates in developing project management approach for systems transformation or process improvement initiatives; participates in defining scope, goals and objectives, project plans, timelines and other monitoring tools for transformational projects; assists with the transitioning projects implementation and administration; prepares status reports for transformational projects (as needed).
- Assist with monitoring and administering consultant contracts, coordinates consultant work with other departments, and serves as liaison for analyses and projects.
- Attends and participates in professional group meetings and a variety of committees; stays abreast of new trends and innovations in the field of performance management; prepares and presents staff reports and other correspondence as appropriate and necessary.
- Participates in special projects as assigned.
Education: A Bachelor’s degree in business administration, public administration, accounting, finance, statistics, data analytics or a closely related field from an accredited college or university.
Experience: Three (3) years of (full-time equivalent) verifiable professional experience in operational or financial performance management, organizational development, change management, policy analysis or project management experience.
Substitution: Additional professional administrative, analytical and/or budgetary experience as outlined above, may be substituted for the education on a year-for-year basis. A college degree is preferred.
Other Requirements: Possession of a valid certificate as a Project Management Professional (PMP) is desirable.
- Knowledge of and experience in performance or program evaluations, maturity assessments, and process improvements.
- Knowledge of and experience in continuous improvement, including practices and concepts of process management systems and Lean methodology.
- Principles and practices of policy analysis, development and administration.
- Principles and practices of business systems applications and operational analysis.
- Methods and techniques of data science through advanced analysis, investigative and quantitative analysis, and quantitative methods such as statistical sampling and regression analysis.
- Methods and techniques of change management and enterprise risk management.
- Principles and practices of general, fund, and government accounting.
- Principles of strategic asset management and strategic planning.
- Funding policies of various government entities and commissions.
- Related Federal, State and local laws, codes and regulations.
- Developing performance measures and Key Performance Indicators (KPIs), determining performance targets, evaluating results, and conducting benchmarking and comparative studies of progressive and innovative organizations.
- Designing and maintaining data associated with the delivery of regular reports and visualizations, including the design, maintenance, and updates to dashboards and other forms of communication.
- Partnering and collaborating with a broad range of peers and stakeholders for joint initiatives, coordinating participation and buy-in.
- Recommending and implementing goals and objectives for performance management programs.
- Planning, supervising and designing research and evaluation projects.
- Applying practices and theories, techniques and management methodologies to assigned projects.
- Coordinating and administering budget process for assigned department or division.
- Researching, analyzing and evaluating programs, policies and procedures.
- Communicating clearly and concisely, both orally and in writing.
- Interpreting and explaining District policies and procedures.
- Identifying stakeholder sensitivities and adapt communications as necessary.
- Establishing and maintaining effective working relationships with those contacted in the course of work.
- Organizing, structuring and frame ideas, issues, and strategies in a clear, focused, and persuasive manner.
- Ability to organize, combine, and tabulate large amounts of data into clear reports, charts, and dashboards that are understandable to stakeholders.
This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement.
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Equal Employment Opportunity
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at firstname.lastname@example.org.
Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Please note that any job announcement may be canceled at any time.
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