Other Requirements: Possession of a valid certificate as a Project Management Professional (PMP) is desirable.
Reports To: Tricia Yang
Days Off: Saturday and Sunday
Who May Apply: All current BART employees and qualified individuals who are not yet BART employees.
The San Francisco Bay Area Rapid Transit District (BART) is recruiting to fill a vacant Principal Performance Analyst position in the Performance & Innovation division. This position will report to the Senior Division Manager of Performance and Innovation in the Performance and Audit department.
The Performance and Innovation division’s role is to build the District’s capacity for continuous improvement through the implementation of a robust business performance management system and applying innovative thinking to business transformation through change management.
The Principal Performance Analyst is the lead for developing and managing all elements of departmental and process maturity assessments using globally recognized frameworks to benchmark BART’s performance and identify specific targets for improvement using both quantitative and qualitative measures; managing and providing services for process improvement or organizational transformation initiatives drawing upon principles of change management, risk management and project management, and; implementing Lean culture at BART to build a strong discipline for continuous improvement, including managing a District-wide training program and providing advisory services for targeted process improvement initiatives utilizing Lean methodology.
The Principal Performance Analyst may also support other programs within the Performance & Innovation division including benchmarking, Key Performance indicator development and monitoring, and initiatives related to the BART Strategic Budget Process.
This position requires innovative thinking applied to strong analytical capabilities, including ability to:
- Lead teams that champion new ideas and initiatives.
- Tolerate ambiguity, push through good ideas, and negotiate preferred outcomes.
- Consult, coach, facilitate, and be persuasive while being collaborative.
- Communicate effectively and transmit ideas to managers and other staff.
- Make sound, practical decisions on complex issues and work independently.
- Work cross-functionally in teams and form partnerships to achieve objectives.
The ideal candidate will demonstrate skills/experiences in (leadership in these areas is desired): continuous improvement, including practices and concepts of process management systems and Lean methodology; transformation initiatives, including documenting processes and concepts of change management, coordinating stakeholder participation, and building inventory of continuous improvement tools; performance and program evaluations, maturity assessments, and process improvements including defining project scope, goals and objectives, building project plans and timelines, and interpreting analytical findings.
Essential Job Functions
- Leads the design, development, evaluation and implementation of performance analyses, maturity assessments, and process improvements including defining scope, goals and objectives, developing project plans and timelines, and interpreting analytical findings.
- Leads improvement initiatives including transformation projects; conducts training and advisory services; develops training curricula for continous improvement, including lean processes; documents and summarizes lessons learned from transformation projects and initiatives; develops and manages knowledge base of continuous improvement tools suitable for the District.
- Leads the development of project management approach for large system transformation or process improvement initiatives; defines scope, goals and objectives, develops project plans, timelines and other monitoring tools to ensure completion of project deliverables; utilizes change management tools to engage and facilitate buy-in from project stakeholders; determines, allocates and monitors project resources; develops status reports and regularly reviews project status with management.
- Provides support to the Senior Manager of Performance & Innovation and advises District management on the compliance, effectiveness, and economy of District activities.
- Participates in and leads the collection of data, including assisting with designing surveys and questionnaires, developing sample methodologies and overseeing resulting data collection; assists in the identification of data sources, collection, and validation of data.
- Coordinates assigned program activities with those of other departments, divisions and outside agencies and organizations; establishes partnerships with internal and external stakeholders and peers to ensure results are achieved.
- Prepares and reviews analytical and statistical reports tailored for various levels of District management; assists in systematizing/institutionalizing District-wide performance management analytics.
- Participates in and leads program and process evaluations based on outcomes of risk management, strategic planning, budgeting or other Districtwide initiatives; translates stated or implied District needs into researchable management analyses and initiatives.
- Participates in the preparation and administration of the department or division program budget; submits budget recommendations; monitors expenditures.
- Develops functional relationships with other departments, as assigned, to facilitate activities involving the departments; provides requested consulting services as requested on a broad range of issues.
- Leads assigned employees in their areas of work including methods, procedures and techniques.
- Assists with and leads monitoring, administering, and negotiating consultant contracts, coordinates consultant work with other departments, and serves as liaison for analyses and projects.
- Develops standard operating procedures and policies; monitors and supports transition from project phase to regular operations; conducts follow-up assessments as needed.
- Attends, leads, and participates in professional group meetings and a variety of committees; stays abreast of new trends and innovations in the field; prepares and presents staff reports and other correspondence as appropriate and necessary.
- May participate in the selection and training of assigned staff.
- Participates in special projects as assigned.
- Continuous improvement, including practices and concepts of process management systems and Lean methodology.
- Methods and techniques of change management, strategic planning, enterprise risk management and transit strategic asset management; translation of stated or implied needs into researchable management analyses and initiatives.
- Principles of performance management, analysis, assessments, and improvement.
- Principles and practices of policy analysis, development and administration.
- Principles and practices of business systems applications and operational analysis.
- Methods and techniques of advanced data analysis, investigative and quantitative analysis, and quantitative methods such as statistical sampling and regression analysis.
- Funding policies of various government entities and commissions.
- Principles of lead supervision and training.
- Business and audit ethics.
- Current office procedures, methods, equipment, and applications.
- Principles of business letter writing and financial report preparation.
- Recommending and leading the implementation of goals and objectives for performance management, transformation initiatives, and continuous improvement programs.
- Leading and supporting transformation initiatives, utilizing Lean process improvements and change management concepts.
- Leading performance or program evaluations and maturity assessments.
- Developing performance measures and Key Performance Indicators (KPIs),determining performance targets, evaluating results, and conducting benchmarking and comparative studies of progressive and innovative organizations.
- Data analytics; familiarity with designing and maintaining data associated with the delivery of regular reports and visualizations, including the design, maintenance, and updates to dashboards and other forms of communication.
- Ability to organize, combine, and tabulate large amounts of data into clear reports, charts, and dashboards that are understandable to stakeholders.
- Supervising analytical and technical staff; managing vendors, contractorsand other parties.
- Supervising, organizing and reviewing the work of lower level staff.
- Selecting, supervising, training and evaluating subordinate co-workers.
- Partnering and collaborating with a broad range of peers and stakeholders for joint initiatives, coordinating participation and buy-in. Planning, supervising and designing research and evaluation projects.
- Applying practices and theories, techniques and management methodologies to assigned projects.
- Coordinating and administering budget processes for assigned departments or divisions.
- Researching, analyzing and evaluating programs, policies and procedures.
- Interpreting, explaining and enforcing division/department policies and procedures.
- Performing complex statistical, financial and other mathematical analyses.
- Operating office equipment and supporting software, including word processing and spreadsheet applications.
- Understanding the environment, demands, and consequences of evaluation/assessment results and the impact of associated findings and reports.
- Making prudent, defensible and timely decisions.
- Exercising judgment in determining materiality of evaluation/ assessment results.
- Working independently in the absence of supervision.
- Understanding and following oral and written instructions.
- Communicating clearly and concisely, both orally and in writing; ability to identify stakeholder sensitivities and adapt communications as necessary.
- Ability to organize, structure and frame ideas, issues, and strategies in a clear, focused, and persuasive manner.
- Establishing and maintaining effective working relationships with those contacted in the course of the work.
- Writing clear and concise reports.
Education: A Bachelor’s degree in business administration, public administration, accounting, finance, statistics, data analytics or a closely related field from an accredited college or university.
Experience: Four (4) years of (full-time equivalent) verifiable professional experience in operational or financial performance management, organizational development, Lean process improvement, change management, policy analysis or project management experience, which must have included at least one (1) year of lead experience.
Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A Bachelor’s degree is preferred.
This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Equal Employment Opportunity
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at email@example.com.
Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
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