Supervisor of Revenue Services

ABOUT US:

The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth.

The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance.

We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.

POSITION OVERVIEW:

The Supervisor of Revenue Services (SRS) will be the team lead of the Utility Services, General Receivables and Customer Accounts within Revenue Services.

The SRS will provide daily support to all areas of responsibility, develop, and deliver training plans, ensuring excellent customer service delivery and work unit effectiveness. Through the training programs, the SRS maintains a flexible workforce by empowering staff towards advancement.

You will report to the Assistant Controller – Revenue Services.

RESPONSIBILITES:

1. Billing & Customer Accounts Lead

• Using a hands-on approach, assist Customer Account Representatives and Billing specialists to ensure goals/objectives are unaffected by staff absences and cycles of demanding workloads.
• Serve as technical expert on Diamond/Great Plains modules for Customer Maintenance, Utility Billing, Accounts Receivable and Cash Receipting.
• Oversee collections of overdue accounts.
• Provide leadership to team in alignment with the organization’s values and policies.
• Reconcile utilities and accounts receivable subledgers.
• Receive and investigate complaints or concerns relative to the delivery of services and ensure appropriate information is provided or appropriate action taken.
• Assist team in responding to difficult customer issues and follow up with coaching on specifics of de-escalation techniques.
• Develop and implement cross training plans to maintain versatility amongst staff.
• Assist applicable departments in troubleshooting issues with point-of-sale transactions.
• Review and post online payments, pre-Authorized payments, and other receivable batches.

2. Accounting & Financial Reporting

• Assist Controller and Assistant Controller with preparation of quarterly and year-end financial reporting and working papers.
• Assist in year-end activities including preparing for interim and year end audits.
• Report routinely on collections and allowance for doubtful accounts.
• Perform daily bank reconciliation.
• Perform various revenue services analysis.

3. Internal Controls

• Implement and monitor internal controls including segregation of duties and access to client information.
• Audit financial transactions within general and utility receivables and cash receipting for acccy.
• Lead staff in development and reporting on individual annual performance plans and provide mentorship.

4. Organizational Support

• Be the Finance representative on internal working groups as assigned by the Controller.
• Provide support to the organization through training, advice, and analysis as the technical expert on generally accepted accounting principles, internal controls, and financial analysis.
• Maintain effective communication with internal customers to promote shared knowledge and city values.
• Receive and investigate complaints or concerns to ensure the delivery of superior customer experience.
• Respond respectfully to customer concerns and complaints using tact and understanding, escalating issues to the appropriate individuals promptly.
• Stays informed of department and corporate events, programs, services, and facilities to share with front line staff.
• Provide timely information, resources, and tools to Customer Experience Staff to ensure they are confident and informed about services, facility hours and processes.

5. Other Duties

• Adhere to the City's established policies, procedures, and standards (written or implied), and any changes or modifications which may vary from time to time.
• Comply with City’s policies and procedures and contribute to a positive safety culture.
• Take all practical steps to work safely at all times and ensure other staff members are also working safely.
• Report all health and safety incidents, near misses as required in a timely fashion.
• Participate in regular Health and Safety meetings and relevant health and safety training as required.
• Perform other job-related duties.

REQUIRED QUALIFICATIONS:

• Post-secondary diploma/degree in Business Administration, Finance or equivalent.
• Chartered Professional Accountant (CPA) Designation or working towards it.
• Minimum of five (5) years related experience.
• Minimum of one (1) year experience in supervision or performance at a senior level.
• Enhanced knowledge of Microsoft Outlook, Word, Excel, Teams, and PowerPoint
• Advanced knowledge of internal controls.
• Advanced communication skills and excellent presentation skills.
• Excellent interpersonal skills.
• Excellent collaborative negotiation and problems solving skills.
• Ability to work effectively and professionally with all levels within the organization and externally.
• Ability to effectively transfer ideas, concepts, and information into effective and efficient strategies.
• Ability to develop, implement and evaluate innovative plans.
• Ability to work both independently as well as within a multifaceted team environment.
• Strong customer service orientation and the ability to build positive, productive business relationships.
• Ability to exercise tact and diplomacy in interpersonal dealings which are difficult, highly sensitive and confidential and may involve exposure to the media or public criticism.
• Ability to analyze and interpret administrative procedures, regulations, legal documents, and legislation.

ASSET QUALIFICATIONS:

• Municipal experience
• Leadership Development experience and/ training.
• Knowledge of POS (i.e. Moneris), ActiveNet, CityView, Content Manager, Service Manager, Avanti, Microsoft Dynamics GP, Questica and Caseware.

CONDITIONS OF EMPLOYMENT:

• Criminal Record Check Clearance.

IMPACT AND MAGNITUDE OF JOB:

• This position has five (5) direct reports.
• This position is analytical in nature in that it provides specialized services of advisory nature.

WHY WORK FOR US?

• Competitive annual salary
• Pension
• Medical & Dental Benefits
• Life Insurance
• Wellness Initiatives
• Work/Life Balance
• Recognized General Holidays
• Leave Options
• Flexible Work Arrangements
• Perks
• Positive Work Atmosphere
• Employee Awards
• Volunteer and Fundraising Opportunities
• Professional Development

NEXT STEPS:

• Only those candidates selected for further consideration will be contacted.
• You must apply through this portal to be considered. We do not accept applications through other forums.