The Washtenaw County, Michigan, Treasurer’s Office combined the strength of enterprise resource planning (ERP) and a robotic process automation (RPA) tool to improve the timeliness and accuracy of revenue identification and recording. Since launching its new process, the county has:

• Benefited f rom detailed, accurate revenue receipting that facilitates the bank reconciliation process and timely financial reporting.
• Reduced workload with a near-zero error rate.
• Freed up staff for customer-facing work and allowed Treasury personnel to better manage their transactional work.
• Used an automated content manager to provide additional proof of deposit information.

Note: The print issue of GFR incorrectly identifies the author of this article as Catherine McClary. GFOA apologizes for the error.

• Publication date: December 2023
• Authors: Kirsten Osborn and Keith Shoemaker