Business Process Improvement

Digitizing Municipal Processes

Download
Image from GFR

While digitalization itself—automating manual processes, for example— is a tactical maneuver, digital transformation is more about an organization’s strategy to increase business value and improve business processes. It is not about the latest gadget or about slapping another IT solution on top of an old one. When implemented properly, technological solutions can provide not only more efficiency, but also more effectiveness in achieving business objectives.


Download