Business Process Improvement

Rework: Doing Double for Nothing and How to Fix it

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Rework is when you have to do a task over again because it was not done right the first time. This could add up to double the time needed to complete a task! Rework is a big problem for public finance officers. It ranked as the third largest source of wasted time in a poll conducted by GFOA. In this paper, part of the Getting Your Time Back series, we will see how to prevent rework.