This book provides a comprehensive examination of the benefits, challenges, and key success factors related to the implementation of a broad range of enterprise technologies in the public sector. Applications examined include ERP and its components as well as software that extends Enterprise Resource Planning (ERP)-such as Constituent Relationship Management (CRM), maintenance management, utility billing, and data warehousing/business intelligence. With 25 chapters written by leading researchers, public sector practitioners, and consultants, this book presents thought-provoking articles and case studies that are a must-read for those seeking to achieve a whole-scale transformation of public management. Edited by Shayne C. Kavanagh and Rowan A. Miranda