Interruptions

In today’s office, technology has reduced the cost of communication to essentially zero. While there are many benefits to open communication between staff, virtually and physically, there is also a cost: we experience more interruptions during the workday. One inquiry into workplace interruptions found the following: the average worker experiences seven interruptions per hour and about 80% of these interruptions were described as adding little or no value.

This means that many people are spending up to three hours per day dealing with low- or no-value interruptions. This seems to be true for GFOA members too. A poll conducted by GFOA showed over a quarter of respondents rated interruptions as the most annoying source of lost time at work, making it the second most annoying source behind meetings.

Here are the next steps to fix interruptions and participate in the Get Your Time Back Challenge:

  1. Read GFOA's new report on how to fix interruptions below. We also have a checklist that summarizes key ideas.
  2. Share the report with your colleagues and meet to decide what ideas you can all agree to try out. Click here for a meeting agenda.
  3. Let us know what you decide and how it goes! Create a discussion in GFOA's General Forum to let us and fellow members know how you did.

How do I deal with interruptions?