Rework is when you have to do a task over again because it was not done right the first time. This could add up to a doubling of the time needed to complete a task! Rework is a big problem for public finance officers – it ranked as the third largest source of wasted time in a poll conducted by GFOA.
The immediate cause of rework is “defects”. A defect happens when incorrect or incomplete work is sent to the next step in the process or to the customer. Our goal should be to perform work correctly the first time. This can be achieved by designing and controlling work process to deliver work that is free from defect, thereby eliminating rework.
The Compliance Pyramid to the right can act as a guide when determine which steps to take to prevent errors/defects. The layers of the pyramid indicate the effectiveness and prevalence in workplaces of using the various error controls.
Here are the next steps to fix rework and participate in the Get Your Time Back Challenge:
- Read GFOA's new report on how to fix rework. We also have a checklist that summarizes key ideas.
- Share the report with your colleagues and meet to decide what ideas you can all agree to try out. Click here for a meeting agenda.
- Let us know what you decide and how it goes! Create a discussion in GFOA's General Forum to let us and fellow members know how you did.
How do I eliminate rework?
Questions/Conversation Starters about Rework
Review and discuss the following questions and conversation starters with your staff. After the discussion, review your feedback and look for common themes. This will help you begin to formulate strategies for helping staff reclaim their time.
Strategies to Reclaim your Time by Preventing Rework
Now that everyone is thinking of the variety of ways time is lost because of rework, the following is a list of potential remedies that may help avoid losing your precious time in the first place.